Instant, automated help for shopping and delivery.
Open FreshAI from any page for 24/7 product search, delivery guidance, live signed-in order status, and tracked support cases.
An independent delivery service
Instafresh is an independent delivery platform providing delivery services directly to end customers. We are not affiliated with, sponsored by, or endorsed by any stores listed on this website.
Orders and checkout
Select the United States or Pakistan market, then check delivery coverage for your address. Review each store, the displayed currency, availability and fees before continuing to checkout.
- US-market prices use USD; Pakistan-market prices use PKR.
- Review prices and fees at checkout. Your shopper confirms shelf availability while shopping.
- Unavailable items follow your selected replacement preference.
- A store listing or menu preview does not guarantee that ordering is available.
Find an order or get help
Sign in with the account used to order. Open your grocery orders or Instafoods orders to see the latest recorded status and available order actions. If a delivery is marked complete but has not arrived, contact support instead of placing another order.
Location and delivery
Use GPS or a supported five-digit postal code. Instafresh checks the closest branch, service radius, availability, and ETA before checkout.
Accounts and saved carts
Passwordless sign-in keeps saved addresses and carts connected across devices when authentication is configured.
FreshAI safety
FreshAI never asks for an OTP, password, or full card details. Refunds, cancellations, payment changes, and other sensitive actions require confirmation and operations review.